Frequently Asked Questions
How long will it take to get my order?
All internet orders are filled as quickly as possible. Orders placed during weekends and holidays are received on the next business day. Once your order is processed we will aim to deliver within three to five working days.
Will my personal information be kept private?
Yes. At The Beauty Apothecary we respect your right to privacy. Therefore the information collected on this website will follow the strict privacy guidelines of The Beauty Apothecary. We will never sell your information to a third party.
What is your return policy?
At the Beauty Apothecary, we 100% guarantee our products and our service. That means if you are dissatisfied for any reason, we will figure out how to make it up to you, just contact as within ten days of receiving your product to ensure we can help you.
How do I know which products are right for me?
There is a thorough description of ingredients, properties, usage, and directions on each product page.
Are you certified organic?
Our products are made with certified organic ingredients. In each product, approximately 80% of ingredients will be organic (organic products are noted in the ingredients list of each products with an asterisk). We are working on having all of our products certified. For now, any ingredient that says it’s organic is absolutely 100% certified organic.
Can I order products outside of Australia?
We are currently not shipping internationally but working on making The Beauty Apothecary products available globally so please watch this space!
What is the shelf life of your products?
Our products naturally last two years although we recommend using them within twelve months. That’s what the little open jar symbol on the packaging means.
Are your products tested on animals?
We completely believe in the ethical treatment of all animals. Including humans. None of our ingredients or products are tested on animals.
Are your products vegan?
Yes, our entire product line is vegan. We are working on receiving official vegan certification.
Why is your packaging so special?
The Beauty Apothecary skin care and herbal elixirs are packaged in special 100% recyclable dark violet MIRON Glass bottles, made in Switzerland. MIRON glass blocks the complete spectrum of visible light (aside from non-threatening violet light), which would otherwise accelerate molecular decay among preservative-free and toxin-free ingredients. This luxury glass also protects the energy of the products and adds to the vitality of the ingredients contained within. The glass is shatter resistant and provides the ideal cool, dark storage environment for natural products. Interestingly, while violet glass is relatively new to the beauty market, it has been used since ancient times. Records show that it was used in ancient Egypt to store valuable essences and remedies.
Is your packaging recyclable?
Yes, read more on our special packaging above.
Do your products contain Parabens or Sodium Lauryl Sulfate?
No. All The Beauty Apothecary products are entirely free of all parabens and sodium lauryl sulfate.
Are your products available for wholesale distribution?
Yes, for more information please contact firstname.lastname@example.org
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