Frequently Asked Questions
How do I know which products are right for me?
There is a thorough description of ingredients, properties, usage, and directions on each product page. If you have a specific query regarding products for your skin type please contact firstname.lastname@example.org
Are you certified organic?
Our products are made with certified organic ingredients along with wildcrafted ingredients. Wildcrafted ingredients are found growing in arid and regions of Australia in their natural habitat. This means that they cannot be certified organic as they are not grown in a controlled environment. From a purity standpoint however, we consider wildcrafted botanicals to be even more therapeutic than organic ingredients as they grow in an untouched and pristine environment. Ingredients which are organic are noted in the ingredients list of each products with an asterisk. Our teas are made with 90% certified organic ingredients.
What is the shelf life of your products?
Our products naturally last two years although we recommend using them within twelve months. That’s what the little open jar symbol on the packaging means.
Are your products tested on animals?
We completely believe in the ethical treatment of all animals. Including humans. None of our ingredients or products are tested on animals.
Are your products vegan?
Yes, our entire product line is vegan. We are working on receiving official vegan certification.
Are your products suitable for pregnant and breast feeding women?
Our entire skincare line was originally formulated by our founder Anna Mitsios, specifically for pregnant women and women wishing to conceive hence every skincare product is safe for pregnant women. Our tea line has been created using traditional herbs, many of which have not been tested on pregnant women. For this reason, we recommend that you consult your medical practitioner for specific advice regarding which teas are appropriate for you. All of our teas and skincare are suitable for breastfeeding women.
Do your products contain Parabens or Sodium Lauryl Sulfate?
No. All of our products are entirely free of all parabens, alcohol, preservatives and sodium lauryl sulfate.
Why is your packaging so special?
Our skin care is packaged in 100% recyclable dark violet MIRON Glass bottles, made in Switzerland. MIRON glass blocks the complete spectrum of visible light (aside from non-threatening violet light), which would otherwise accelerate molecular decay among preservative-free and toxin-free ingredients. This luxury glass also protects the energy of the products and adds to the vitality of the ingredients contained within. The glass is shatter resistant and provides the ideal cool, dark storage environment for natural products. Interestingly, while violet glass is relatively new to the beauty market, it has been used since ancient times. Records show that it was used in ancient Egypt to store valuable essences and remedies.
Is your packaging recyclable?
Yes, read more on our special packaging above.
SHIPPING & RETURNS
How long will it take to get my order?
All internet orders are filled as quickly as possible. Orders placed during weekends and holidays are received on the next business day. Once your order is processed we will aim to deliver within two to three working days. Approximately 24 hours after your order has been placed you will receive tracking information which will allow you to track your parcel.
Will my personal information be kept private?
Yes. At Edible Beauty Australia we respect your right to privacy. Therefore the information collected on this website will follow the strict privacy guidelines of The Beauty Apothecary t/a Edible Beauty Australia. We will never sell your information to a third party.
What is your return policy?
We guarantee our products and our service. That means if you are dissatisfied for any reason, we will figure out how to make it up to you, just contact as within ten days of receiving your product to ensure we can help you. We do not allow returns for change of mind.
Can I order products outside of Australia?
We are currently shipping to the USA and Canada. However we are working on shipping our products globally so watch this space!
How does subscription work?
We have recently introduced a subscription service for our bestselling Edible Beauty products. In order to subscribe, you must select the second product option labelled as “Loyalty Subscription" and select how frequently you would like your product to be shipped, either every one or two months. If you become a subscriber, there are no hidden fees and you are free to cancel after two shipments or swap your subscription by logging into your customer account.
You will only be charged when the product is shipped to you.
You can also purchase a gift subscription for friends and family and specify how long you would like them to receive the product (the minimum is for three months).
How can I cancel my subscription?
You can cancel your subscription after you have received two shipments or swap your subscription by logging into your customer account.
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